Loading...

Omni-channel
Messaging Platform

Multi-channel Messaging . CRM/ERP Integrations . Enterprise Grade

scroll down

ngagex.io

Everything you need to converse with customers wherever they are and grow your business
01

interactive campaigns

Launch interactive campaigns and support services for any messaging channel in minutes

02

Customer Support

Launch unified customer support across all channels to deliver a consistent & better experience

03

Automation

Maximize automated responses to better optimize help-desk agent costs

04

Personalisation

Based on the conversation history create highly personalized customer experiences

05

Use Cases

- Customer support & Live Chat ,
- Voting, Polls & Surveys
- Sales tracking via Slack
- Consumer Banking & Shopping
- Referral schemes

06

Channels

- Slack & Skype - SMS & VOICE
- Messenger & Telegram
- WeChat & Hike
- Twitter
- In-app & Web-Chat

omni-channel messaging

Collect, Process, Schedule, Orchestrate, Route and Deliver messages between business systems (CRM, ERP) & end-user channels (Messengers, Text, Voice and Web-Chat and what u have)
Definity HTML5 Template

omni- channel messaging

CROSS-CHANNEL MESSAGING

Assemble and control all communications in an integrated interface for maximum messaging impact

PROGRAMMABLE VOICE

Build elegant phone call experiences with powerful API to make, receive, control & monitor calls

IN-APP MESSAGING

Broadcast messages to audience when they are using the app, directly within the app itself

SOCIAL MEDIA MESSAGING

Enable instant messaging to give real-time support to audiences following on social media

PROGRAMMABLE SMS

Embed messaging & authentication in apps with powerful API

OMNI-CHANNEL WEBCHAT

Start chatting with your website visitors using your favorite messenger App

RICH MEDIA MESSAGING

Deliver rich conversational experience by including photo, video, and long text

DEVELOPER SUPPORT

A powerful suite of messaging APIs and SDKs

INTEGRATED CHATBOT

Integrate Msgx’s AI/NLP enabled chatbots & respond to all incoming messages

cross - channel messaging

Reach your customers on any channel that they use

ADD LIVE MESSAGING

on Web, iOS, Android and all messaging apps. All conversations are automatically synced in real-time across all user channels.

DEEP CUSTOMER PROFILING

Link customers to multiple channels from your website. Customers can connect to any messenger from your website’s live chat giving you access and insight to better engage with customers

TRULY OMNI-CHANNEL MESSAGING

Let your customers start a conversation on one channel and pick it up later on another

in-App messaging

Broadcast messages to audience when they are using the app, directly within the app itself

INSTANT CUSTOMER SUPPORT USING “LIVE-CHAT” WIDGET

Replace “static” contact-us with “live-chat” widgets with-in your app to send personalized messages to customers, be it order-status, personalized offers and more

DEEP CUSTOMER PROFILING USING CHANNEL LINKING

Link customers to multiple channels from your website. Customers can connect to any messenger from your website’s live chat giving you access and insight to better engage with customers

BUILD TRULY OMNI-CHANNEL MESSAGING

Let your customers start a conversation on one channel and pick it up later on another

programmatic-voice

Build elegant phone call experiences with powerful IDE & APIs to make, receive, control & monitor calls

POWERFUL & EASY IDE & APIs

to build and orchestrate intuitive voice-based interactions for your customers. The platform provide a powerful IDE & APIs to make, receive, control & monitor calls

POWERFUL SPEECH RECOGNITION

Powered by Google’s ASR, our solution allows you to convert customers voice commands or conversation/audio to text by applying powerful neural network models in an easy to use API.

POWERFUL INTEGRATIONS

One-Click integrations with Twilio or any-other provider through APIs. Easy CRM integrations to create leads or respond back to customers through SMS, EMAIL or any connected messenger channel

Social Media Messaging

Enable instant messaging to give real-time support to audiences following on social media

DM (Direct Message) USERS

Send and receive text, image, video, and audio messages to fb, twitter and more

ENRICH USER PROFILES

Enhance user profiles with user name, profile image and demographics data, such as gender and location.

GAIN SUBSCRIBE INSIGHT

Keep track of who is opted in to receive messages from you.

programmable SMS

Embed SMS messaging & authentication in apps with powerful API

WE SCALE, YOU RELAX

With low latency and high deliverability, our SMS API is the most reliable way to reach users around the globe, with reliable integration like Twillio and Nexmo

MULTI-LANGUAGE SUPPORT

We support Unicode for both outbound and inbound messaging to make sure your message is delivered just as you intended, in the language of your choice

ANALYSE YOUR TRAFFIC

Get real time analytics through our dashboard, and check volume, cost and destinations - all broken down by carrier network, quality of delivery and success ratios.

omni-channel web-chat

Start chatting with your website visitors using your favorite messenger App

MOVE WEB USERS TO MESSEGERS

Move your web-chat users conversation to their favorite messenger app. This will allow you to better profile them and personalize service

EMPOWER SALES & SUPPORT TEAMS

Give your sales and support the capability to collect customer details, book appointments and send personalized messages or status updates

INTEGRATE WITH CRM/SUPPORT SYSTEMS

All chat conversations can be managed live in the CRM/Customer Support system of your choice. We provide single-click integrations across all popular tools.

Out-of-box support - rich media | dev-support | chat-bot

Reach your customers on any channel that they use

RICH MEDIA

Make conversation interesting and easy by sending images, videos, call-to-action buttons, collect payments, send receipts and more.

POWERFUL DEV SUPPORT

Our set of powerful APIs are the easiest way to add rich integrated messaging functionality into your own applications

CHATBOT INTEGRATION

Integrate Msgx’s AI/NLP enabled chatbots & respond to all incoming messages with meaning.

integrations

TWITTER

- One-click integration
- Hosting Included
- Integration Toolkit SDK Incl

SLACK

- One-click integration
- Hosting Included
- Integration API & Toolkit SDK Incl

LINE

- One-click integration
- Hosting Included
- Toolkit SDK Incl

FACEBOOK MESSENGER

- One-click integration
- Hosting Included
- Integration Toolkit Incl

TELEGRAM

- One-click integration
- Hosting Included
- Integration Toolkit Incl

TWILIO SMS

- One-click integration
- Hosting Included
- Integration SDK Toolkit & API Incl

TWILIO VOICE

- API integration
- Hosting Included
- Integration SDK Toolkit & API Incl

WE-CHAT

- One-Click integration
- Hosting Included
- Integration SDK Toolkit Incl


Traction

Fastest growing marketing and customer support tech company
Working with 29 Enterprise Brands
Processed 106 Million Conversations
Connecting 112 Users every second
Generating 6 Leads every second

Select Customers

See who’s mobilizing customer conversations with Meltag
Definity HTML5 Template

Testimonials

If you’re thinking about building an agent that involves omni-channel conversations , check out msgx.io. You’ll have something impressive up and running in no time.
VP Engineering, Redo Media
Meltag’s cloud hosted platform has every thing you need to promote, engage market & acquire loyal customers
CMO, Fortune 100 Corp
Want to build real OMNI-CHANNEL intelligent agent bot for your enterprise customers ? try msgx.io, they understand the challenges related to enterprise app integrations and interfaces very well.
CTO, Ebutor Inc

Big brand? No time?

Let us make an AI bot for you!